Privacy Policy
Last updated: June 2026
1. Information We Collect
We collect information you provide directly to us, such as business name, contact information, call recordings (with your consent), and usage data. We also collect technical data such as IP addresses, browser type, and pages visited.
2. How We Use Your Information
We use your information to provide and improve our services, process payments, send administrative messages, and comply with legal obligations. We do not sell your personal information to third parties.
3. Call Recording and AI Training
With your explicit consent, we record inbound calls to train your AI receptionist. These recordings are stored securely and used solely to improve your NestPro experience. You may request deletion of recordings at any time.
4. Data Sharing
We share your information with service providers who assist in operating our platform (e.g., cloud hosting, payment processing), and as required by law. All third-party providers are contractually bound to protect your data.
5. Data Security
We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. We are SOC 2 Type II compliant and HIPAA-aware.
6. Your Rights
You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time. To exercise these rights, contact us at [email protected].
7. TCPA Compliance
All SMS and voice communications through NestPro are conducted in compliance with the Telephone Consumer Protection Act (TCPA). We obtain proper consent before sending automated messages.
8. Cookies
We use cookies to improve your experience on our website. You can control cookie settings through your browser. Disabling cookies may limit some functionality.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or prominent notice on our website.
10. Contact Us
For privacy-related questions or requests, contact us at [email protected] or write to us at 330 South 2nd Avenue, Suite 200-1383, Minneapolis, MN 55401.